Shipping Policy

At Tyche Joy, we are committed to providing fast, reliable, and free shipping on all our metal wall art products. Below, you will find our detailed shipping policy, including processing times, delivery estimates, and important shipping-related information.

1. Order Processing Time

  • Order Cut-off Time: 5:00 PM (GMT-05:00) Eastern Standard Time (New York).
  • Handling Time: 1-2 business days (Monday – Friday).
  • Orders placed after the cut-off time will be processed the next business day.

2. Shipping & Delivery Times

  • Transit Time: 3-5 business days (Monday – Friday).
  • Total Estimated Delivery Time: 4-7 business days, depending on the destination.
  • Orders are shipped from our warehouse and delivered within the estimated timeframe.

Note: Delivery times may be affected by factors such as weather conditions, holiday seasons, or unforeseen courier delays.

3. Shipping Charges

  • We offer FREE shipping on all ordersβ€”no hidden fees or extra charges.

4. Shipping Locations

We currently ship within the United States only. International shipping is not available at this time.

5. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your shipment in real-time.

6. Shipping Partners

We work with reliable shipping carriers to ensure safe and timely delivery. These include:

  • UPS, FedEx, and USPS (carrier selection depends on location and availability).

7. Shipping Issues & Delays

While we strive to ensure timely deliveries, Tyche Joy is not responsible for:

  • Delays caused by the shipping carrier.
  • Incorrect shipping addresses provided at checkout.
  • Unclaimed packages resulting in returns.

If you experience a delay or issue with your shipment, please contact our support team for assistance.

8. Damaged or Lost Packages

If your package arrives damaged or is lost in transit, please follow these steps:

  1. For damaged packages: Take clear photos of the package and product.
  2. For lost packages: Check the tracking status and wait 24-48 hours, as carriers sometimes mark packages as delivered before arrival.
  3. Contact our support team at support@tychejoy.com or call +1 702-471-8166 with your order details.

We will work with the carrier to resolve the issue and provide a replacement or refund if necessary.

9. Returns & Exchanges

We accept returns and exchanges under the following conditions:

  • Return Window: 30 days from the delivery date.
  • Product Condition: Must be new, unused, and in original packaging.
  • Return Shipping: Customers are responsible for return shipping unless the item is defective or incorrect.
  • Refund Processing: Refunds are issued within 5 business days after the returned product is received and inspected.

For more details, please refer to our Return & Refund Policy.

10. Contact Us

If you have any questions regarding our shipping policy, please reach out to us:

Tyche Joy

  • Email: support@tychejoy.com
  • Phone: +1 702-471-8166
  • Office Address: 2724 Kennington Cir, Las Vegas, NV 89117, USA