Return and Refund Policy
At Tyche Joy, we strive to ensure you are completely satisfied with your purchase. If for any reason you are not fully satisfied, we offer a straightforward return and refund process. Please review our policy below for details.
1. Returns
If you wish to return a product, you may do so within 30 days of receiving your order. To be eligible for a return:
- The item must be unused, in the same condition that you received it.
- The item must be in its original packaging.
To initiate a return, please contact us at support@tychejoy.com with your order number and reason for the return. We will provide you with further instructions on how to return your item.
2. Exchanges
The fastest way to ensure you get the product you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Please note that exchanges follow the same eligibility criteria as returns.
3. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If your return is approved:
- A full refund will be processed, and the funds will be automatically applied to your original payment method.
- Refunds are typically processed within 10 business days.
Please note that shipping costs for the original order are non-refundable.
4. Restocking Fee
We do not charge a restocking fee for any returns.
5. Non-Returnable Items
Certain items are exempt from being returned:
- Customized or personalized products
- Gift cards
- Items on final sale
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@tychejoy.com with photos of the damage or defect. We will work with you to resolve the issue promptly, including offering a replacement or a full refund.
7. Return Shipping
Customers are responsible for return shipping costs unless the item was damaged, defective, or the wrong item was sent. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
8. Free Shipping
All orders within the United States include free shipping.
9. Contact Information
If you have any questions regarding our return and refund policy, please donβt hesitate to contact us:
- Email: support@tychejoy.com
- Phone: +1 254-413-1845
- Address: 2724 Kennington Cir, Las Vegas, NV 89117, USA