Return & Refund Policy

At Tyche Joy, we prioritize customer satisfaction and stand behind the quality of our metal wall art. If you are not fully satisfied with your purchase, we offer a hassle-free return and refund policy. Please review the following details to understand our process.

1. Eligibility for Returns

We accept returns under the following conditions:

  • Defective or damaged products: If you receive an item that is defective or damaged upon arrival, we will replace it or issue a refund.
  • Non-defective products: If you change your mind or are unsatisfied with your purchase, you may return it within the specified return period.

To be eligible for a return, the item must:

  • Be in new and unused condition.
  • Include all original packaging and accessories.
  • Be returned within 30 days of delivery.

2. How to Initiate a Return

To initiate a return, follow these steps:

  1. Contact Us: Reach out via email at support@tychejoy.com or call +1 702-471-8166 with your order number and reason for return.
  2. Receive Return Instructions: We will provide return authorization and shipping details.
  3. Pack and Ship the Item: Securely package the item and send it back using a trackable shipping method.
  4. Inspection and Refund Processing: Upon receiving the returned item, we will inspect it and process your refund within 5 business days.

3. Refund Process

Once the returned item is inspected and approved, we will issue a refund to your original payment method within 5 business days.

Refund Conditions:

  • Shipping fees are non-refundable unless the return is due to an error on our part.
  • Refunds may take additional time to reflect in your account, depending on your bank or payment provider.

Non-Refundable Items:

  • Returns requested after 30 days from the delivery date.
  • Items that are not in original condition (used, damaged, or missing components).
  • Custom or personalized items.

4. Exchange Policy

We accept exchanges for defective or damaged products. If you need a replacement, contact us within 30 days of delivery, and we will arrange for a replacement at no additional cost.

5. Return Shipping Costs

  • For defective or incorrect items: We will cover the return shipping costs.
  • For non-defective returns: The customer is responsible for return shipping fees.

6. No Restocking Fees

We do not charge restocking fees for returned items.

7. Contact Information

For any questions regarding our return and refund policy, please contact us:

  • Email: support@tychejoy.com
  • Phone: +1 702-471-8166
  • Office Address: 2724 Kennington Cir, Las Vegas, NV 89117, USA

Tyche Joy reserves the right to update or modify this policy at any time without prior notice. Please check this page periodically for any changes.