Return and Refund Policy

At Tyche Joy, we strive to ensure you are completely satisfied with your purchase. If for any reason you are not fully satisfied, we offer a straightforward return and refund process. Please review our policy below for details.

1. Returns

If you wish to return a product, you may do so within 30 days of receiving your order. To be eligible for a return:

  • The item must be unused, in the same condition that you received it.
  • The item must be in its original packaging.

To initiate a return, please contact us at support@tychejoy.com with your order number and reason for the return. We will provide you with further instructions on how to return your item.

2. Exchanges

The fastest way to ensure you get the product you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Please note that exchanges follow the same eligibility criteria as returns.

3. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If your return is approved:

  • A full refund will be processed, and the funds will be automatically applied to your original payment method.
  • Refunds are typically processed within 10 business days.

Please note that shipping costs for the original order are non-refundable.

4. Restocking Fee

We do not charge a restocking fee for any returns.

5. Non-Returnable Items

Certain items are exempt from being returned:

  • Customized or personalized products
  • Gift cards
  • Items on final sale

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@tychejoy.com with photos of the damage or defect. We will work with you to resolve the issue promptly, including offering a replacement or a full refund.

7. Return Shipping

Customers are responsible for return shipping costs unless the item was damaged, defective, or the wrong item was sent. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

8. Free Shipping

All orders within the United States include free shipping.

9. Contact Information

If you have any questions regarding our return and refund policy, please don’t hesitate to contact us:

  • Email: support@tychejoy.com
  • Phone: +1 254-413-1845
  • Address: 2724 Kennington Cir, Las Vegas, NV 89117, USA