FAQs

At Tyche Joy, we are committed to providing a seamless shopping experience. Below are answers to some of the most frequently asked questions about our products, shipping, returns, and more.

1. What products do you sell?

We specialize in Metal Wall Art designed to elevate the aesthetic of your home or office. Our products are carefully crafted to provide unique, eye-catching decor.

2. Do you offer free shipping?

Yes, we offer free shipping on all orders within the United States.

3. How long will it take to process my order?

We process orders within 1-2 business days. You will receive an email confirmation once your order has been shipped.

4. When will my order arrive?

Once processed, delivery typically takes 4-7 business days. You will receive a tracking number to monitor your order's status.

5. Can I track my order?

Yes! Once your order has been shipped, we will send you a tracking number via email so you can follow its progress.

6. What is your return policy?

You can return your item within 10 business days of receiving it. The item must be unused and in its original packaging. For more details, please see our Return and Refund Policy.

7. Is there a restocking fee for returns?

No, we do not charge a restocking fee for returns.

8. How do I exchange an item?

The fastest way to exchange an item is to return the one you have, and once the return is accepted, make a separate purchase for the new item.

9. What if I receive a damaged or defective item?

If your item arrives damaged or defective, please contact us immediately at support@tychejoy.com with photos of the item and packaging. We will resolve the issue promptly by offering a replacement or a refund.

10. Do you ship internationally?

Currently, we only ship within the United States.

11. How can I contact customer support?

You can contact our customer support team via:

12. Can I cancel or change my order after it has been placed?

If you need to change or cancel your order, please contact us as soon as possible. Once an order has been shipped, we are unable to make changes or cancellations, but you may return the item once delivered.

If you have any additional questions that are not answered here, feel free to reach out to us at support@tychejoy.com. We’re happy to help!